Director of Annex Operations

Supervisor: Chief Operating Officer

Classification: Non-Exempt, Full-Time


At All Community Outreach, we relate our success directly to the strength of our team. To continue operating at our high standards, we’re seeking a Director of Annex Operations with strong leadership skills. This person should have experience in overseeing business operations as well as human resources, finance, and communications. The ideal candidate will be an expert communicator who has a strong ability to delegate responsibility and collaborate across a range of departments. Ultimately, the general manager should be driven by a desire to lead our business to maximum productivity and efficiency while adhering to our mission.

Objectives of this Role:

  • Develop strategic plan for optimized productivity and profits for our Retail stores and Donation Center 
  • Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes
  • Adhere to ACO’s core values for excellence and quality
  • Provide guidance and feedback to help others strengthen specific knowledge/skill areas
  • Promote the mission to employees, donors and volunteers 


  • Oversee day-to-day operations, assign weekly performance metrics based on sales data and budget goals to ensure their completion
  • Recruit, onboard, and train high-performing employees to achieve objectives for profitability and performance
  • Maintain project timelines to ensure tasks are accomplished effectively
  • Develop, implement, and maintain budgetary and resource allocation plans
  • Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
  • Resolve internal staff conflicts efficiently and to the mutual benefit of all involved by following company policies
  • Cross-train and direct work to ensure optimal operations at all times
  • Maintain a high standard of customer and community relations
  • Maintain building and fleet maintenance

Required Skills and Qualifications:

  • Proven success in a managerial role
  • Strong decision-making ability
  • Excellent communication, collaboration, and delegation skills
  • Proven ability to develop and achieve financial plans
  • Ability to motivate and lead employees, and hold them accountable
  • Strong working knowledge of operational procedures
  • Experience in conducting performance evaluations

Preferred Skills and Qualifications:

  • Bachelor’s degree (or equivalent) in business management or related field
  • Working knowledge of human-resources processes
  • Retail & Warehouse distribution experience a plus
  • Knowledge of non-profit management a plus
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