Front Desk

Supervisor: Chief Missions Officer

Classification: Non-Exempt, Part-Time

Hours: 20-29 hrs. per week


Provide our clients and office staff with outstanding customer service and support. Must be able to multi-task and have excellent communication and organizational skills. Have a good understanding of office administration practices and a strong knowledge of MS Office programs. Bi-lingual is a plus.


  • Answer phones calls, give information and answer questions to incoming callers, transfer calls and messages to staff members
  • Listen and return voice messages
  • Schedule meetings on the Case Directors calendars
  • Call clients to confirm upcoming appointments
  • Greet, direct and attend to visitors and clients in front lobby
  • Train and communicate office updates to front desk volunteers
  • Maintain and manage front desk volunteer daily work schedules
  • Copy, Fax and Email documents
  • Document, implement, and train new front desk processes or procedures
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